Question Will I be spammed if I subscribe to your newsletter ?
AnswerWe only send a few newsletters a year, to present new products or to inform about the restocking of products. You can unsubscribe at any time by clicking on the “unsubscribe from this list” link at the bottom of the newsletter page.
Question My coupon code is not working !
AnswerIf you have subscribed to our newsletter, you should have received a welcome coupon code by email with a 10% discount. This code is to be entered in your cart or at the order validation page. Coupon codes do not work if you try to enter them in the gift card field.

Question What bracelet size should I choose ?
AnswerSome bracelets are available in size S. This size is suitable for smal frame women. We also recommend the THEIA open bangle model for these women.
Size M is the standard bracelet size and corresponds to an inner diameter of 6.4 cm. If you do not fit into bracelets in one size or size M, we recommend open models such as HEMERA, HERA, HERA STRIPE.
Question I no longer see the product I want on the E-shop !
AnswerIf you no longer see the product you wanted on the Eshop, it means that it is out of stock. Patience, he will surely come back soon. If the product you want is still visible but the desired color is no longer available, you can register by entering your email address below “keep me informed when the product will be available again”. You will receive an email as soon as the product is back in stock.
Question Would it be possible to have gift wrapping ?
AnswerUnfortunately, we do not offer the option of gift wrapping for your order. You have the option of adding one or more gift boxes to your order. Some products are shipped already delivered with a gift box, such as some necklaces or earrings (check the “delivery” tab on the product page).
Question Would it be possible to add a note to my order ?
AnswerUnfortunately, we do not offer the possibility to add a note to your orders. We are currently working on setting up this service, thank you for your patience !
Question How much are the shipping costs ? what are the shipping times ?
AnswerYou can find our shipping costs policy on this page.
Question How do I get 1 business day delivery?
AnswerTo benefit from Chrono 1 p.m. delivery in 1 working day, you must place an order on our site before 12 p.m. (French time). The package will then be shipped the same day and delivered the next day.
Question Question content goes here
Answer“Free delivery” orders are sent with the standard Colissimo postal service.
Question I did not receive confirmation after my purchase.
AnswerCheck your “spam” box, the email has probably landed there. If you still can’t find it, contact us 😉
Question I did not receive my order !
AnswerStill haven’t received your order ?
Consult the tracking of your package with the tracking number that was sent to you by email when your order was shipped. The tracking number can also be found in the “orders” section of your customer account if you have one.

It sometimes happens that orders placed with the Colissimo postal service are marked “deposited in the recipient’s mailbox” when you can’t find anything there. If you might not be home at the time of the postman’s visit, or if you regularly have theft in your mailbox, we advise you to choose the pick-up point delivery method.

Question Can I change the pick-up point for my order?
AnswerUnfortunately, it is not possible to change the pick-up point after the validation of your order.
The merchant keeps your parcel at your disposal for a minimum of 7 calendar days, this period can go up to 14 calendar days, depending on the constraints of the activity and the services chosen. Once the deadline is passed, the package will be returned to us.
Question How can I return my order ?
AnswerWe undertake to reimburse the product(s) (excluding of delivery costs) that would not suit you if all the following conditions are met :

You notify us by email at the following address: [email protected] or via the online form of your desire to withdraw (specifying the order number) within 14 days from the date of receipt of your order.

  • The products are returned in their original condition; they must not have been worn or be damaged.
  • The products are returned in their original packaging, accompanied by a copy of the invoice.

If all these conditions are met, we will proceed to the refund by crediting your bank card or your paypal account within a maximum period of 10 working days following receipt of the package by us.

Question Can I exchange my product for another one ?
AnswerUnfortunately, it is not possible to exchange a product. You must first return the not desired item to us and place a new order.
Question How to take care of Pagil Blaja jewelry ?
Answer

Lacquer jewelry is fragile, but with special care, can have a nice long life. To take care of your Pagil Blaja jewelry, it is best to:

  • Store your pieces in the fabric pouch provided and separately from other jewelry that may scratch or mark the surface.

  • Wear your bracelets alone or minimize the impact with other lacquer or metal bracelets.

  • Avoid any strong shocks or drops as it may damage the lacquer; Be careful when taking them on and off, especially over hard floors like concrete and tile.

  • Éviter le contact avec l’eau et conserver vos bijoux à l’abri de l’humidité. ​​

  • When traveling, wrap each piece separately in their pouch, and if possible, wear them on you.

  • If your jewelry becomes slightly dirty (from handling or makeup), it is easy to clean. Gently wipe with a soft piece of cloth. Do not use any cleaner or chemical solvents.